Ix Legal

Terms of Service

Terms of Service for Ix by Ix Infrastructure LLC.

Terms of Service

Effective date: July 22, 2026

These Terms of Service (the “Terms”) are an agreement between Ix Infrastructure LLC (“Ix,” “we,” “us”) and you or the organization you represent (“you”). They govern your access to and use of Kartr and related websites, applications, APIs, messaging channels, and services we provide (collectively, the “Services”). By creating an account, accepting an invitation, or using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. The Services

Kartr is a platform for autonomous software agents that work with your organization’s knowledge and connected tools. The Services may ingest content you connect (for example documents, messages, and repositories), maintain a knowledge layer derived from that content, run agents that perform tasks on your behalf, and communicate with you through channels you enable, including the web application and text messaging (RCS/SMS/MMS). The Services are under active development; features may change, be added, or be removed, and portions of the Services may be offered in alpha or beta form.

2. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for your account credentials, for the accuracy of information you provide, and for all activity under your account, including activity by users and agents you authorize. Notify us promptly at contact@ix-infra.com if you suspect unauthorized use of your account.

3. Text messaging program (RCS, SMS, and MMS)

If you enable text notifications or conversational messaging, you consent to receive messages from Kartr at the phone number you provide, delivered over RCS where available and otherwise over SMS/MMS. These messages may include notifications, task and approval requests, and replies from agents to messages you send.

  • Consent is not a condition of purchase. Messaging is an optional feature.
  • Message frequency varies with your usage and your agents’ activity.
  • Message and data rates may apply depending on your carrier and plan.
  • Opt out any time by replying STOP to any message or disabling text notifications in your settings. Reply HELP for help, or contact contact@ix-infra.com.
  • Carriers are not liable for delayed or undelivered messages.

Information handled through the messaging program is processed as described in our Privacy Policy.

4. Agents and AI-generated output

The Services use artificial intelligence, including large language models, to interpret your requests, generate responses, and take actions you authorize. AI output may be inaccurate, incomplete, or unsuitable for your purposes, and you should review it before relying on it. Where the Services request your approval before an agent acts (for example approval messages with Approve/Reject options), you are responsible for the approvals you grant. You remain responsible for the consequences of actions agents take in connected systems under authorizations you have given.

5. Your content

You retain all rights to the content you submit to or connect with the Services (“Customer Content”). You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services and as otherwise permitted by our Privacy Policy. You are responsible for having the rights and permissions needed to connect Customer Content to the Services, including content from third-party systems you integrate.

6. Acceptable use

You agree not to, and not to permit your users or agents to:

  • use the Services in violation of applicable law, including anti-spam, telemarketing, privacy, and export laws;
  • send unsolicited or unlawful messages, or message individuals without required consent;
  • attempt to gain unauthorized access to the Services or another customer’s data;
  • probe, scan, disrupt, or overload the Services, or bypass usage limits or security controls;
  • use the Services to develop a competing product, or scrape the Services except via documented APIs;
  • use the Services to infringe, misappropriate, or violate the rights of any person.

We may suspend or limit the Services where we reasonably believe this section is being violated.

7. Third-party services

The Services interoperate with third-party products you choose to connect (for example Slack, Google Workspace, GitHub, Discord, and mobile carriers). Your use of third-party products is governed by their terms, and we are not responsible for third-party products or for changes to them that affect the Services.

8. Fees

Portions of the Services may be offered free of charge (including alpha or trial access), and other portions require payment, for example credit packs or subscription plans presented at purchase. Fees are stated before you buy, are exclusive of taxes unless stated otherwise, and are non-refundable except where required by law or expressly stated. We may change pricing prospectively with notice.

9. Intellectual property

The Services, including software, models, designs, and branding, are owned by Ix and its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. Feedback you provide may be used by us without restriction or obligation.

10. Confidentiality and security

We maintain administrative, technical, and organizational safeguards designed to protect Customer Content, as further described on our Security page. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate the Services or your account for material breach of these Terms, for security reasons, where required by law, or upon discontinuation of the Services with reasonable notice. Upon termination, your right to use the Services ends; sections of these Terms that by their nature should survive (including Sections 5, 9, and 12–15) survive.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, IX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES OR AI OUTPUT WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, OR ERROR-FREE. ALPHA AND BETA FEATURES ARE PROVIDED WITHOUT ANY SERVICE COMMITMENT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL; AND (B) IX’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO IX FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

You will defend and indemnify Ix against third-party claims arising from Customer Content, your use of the Services in violation of these Terms or applicable law, or actions taken by agents under authorizations you granted, except to the extent caused by Ix’s breach of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of the state in which Ix Infrastructure LLC is organized, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally by contacting contact@ix-infra.com; disputes not resolved informally will be brought exclusively in the state or federal courts located in that state, and each party consents to their jurisdiction.

16. Changes to the Services or these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example by email, in-product notice, or messaging) before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Contact

Ix Infrastructure LLC
contact@ix-infra.com
https://ix-infra.com